Frequently Asked Questions
Shipping
What does shipping cost?
Netherlands and Belgium: free from EUR 50, EUR 4.95 below that. Rest of Europe: free from EUR 50, EUR 19.95 below that. Rest of the world: free from EUR 80, EUR 19.95 below that. The price you see at checkout is the final price.
How fast is delivery?
Netherlands and Belgium: 2 to 3 business days. Rest of Europe: 4 to 9 business days. Rest of the world: 5 to 11 business days.
When is my order dispatched?
We ship Monday to Friday from our own warehouse in the Netherlands. Orders placed before 23:00 CET on a business day are dispatched the next business day. Orders placed later, in the weekend or on a public holiday are dispatched within two business days.
Which carriers do you use?
PostNL, DHL and FedEx. You receive a track and trace code once your order is on its way.
Returns and exchanges
How long do I have to return an item?
You can return or exchange within 14 days of receiving your order. Ship the package within 14 days of receipt.
How do I register a return?
E-mail contact@yourwildforce.com. We send you a return form and the return address. Add the completed form to your package.
Who pays for the return shipping?
Return shipping is at your own cost. Items must be unworn, unwashed, in resalable condition, with the original tags attached and proof of purchase included. For hygiene reasons, drink bottles cannot be returned.
When do I get my money back?
We process your return within 10 business days of receiving it and confirm by e-mail. Your bank can take up to 3 extra days to show the refund.
Can I exchange instead of return?
Yes. Register the exchange the same way. If the item you want is out of stock we offer an alternative, a voucher or a refund. The full terms are in our return and exchange policy.
Sizing
How does YOUR WILDFORCE fit?
Our sizing is true to size. Between two sizes? Choose the larger size. Every product page has a size table, and there is a general size chart as well.
Orders and payment
Which payment methods can I use?
iDEAL, Wero, Klarna, Apple Pay, Bancontact, Visa, Mastercard, Maestro, American Express, BLIK, MobilePay and Union Pay. All prices are in euros and include VAT.
Where can I find my order number?
In the confirmation e-mail you receive after your purchase. Cannot find it? Mail us and we will look it up.
My product arrived damaged, what now?
Mail contact@yourwildforce.com with photos of the problem and we sort it out.
Contact
E-mail: contact@yourwildforce.com
Customer service: Monday to Friday, 09:00-17:00 CET. We answer every message within one business day.
YOUR WILDFORCE
Vechtstraat 34-4
1078 RL Amsterdam
The Netherlands
KvK: 72360070
VAT: NL002262780B09