Refund policy
YOUR WILD FORCE – Return & Exchange Policy
At YOUR WILD FORCE, we want you to love your purchase. If for any reason you’re not satisfied, you can exchange or return items within 14 days of the delivery date.
How to Return or Exchange
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Register Your Return – Contact us at contact@yourwildforce.com to request return instructions.
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Fill Out the Return Form – Once you receive our return form, complete it clearly and include it in your package.
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Ship Your Package – Send your package within 14 days of receipt using the carrier of your choice.
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Processing Your Return – Once your return reaches our warehouse, we will process it within 10 business days and notify you via email.
✨ Items purchased during a sale can also be returned.
FAQ
Are returns free?
No, return shipping costs are the customer’s responsibility. As a small business, we aim to keep our prices fair and accessible, and covering returns would impact this. We appreciate your understanding.
What are the return conditions?
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Returns must be made within 14 days of receipt.
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Items must be unworn, unwashed, and in resalable condition with original tags attached.
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Sale items can also be returned and exchanged for another product, a voucher, or a refund.
How long does an exchange take?
If you register for an exchange, we will process it as soon as we receive your return. This usually takes just a few business days.
What if my exchange product is unavailable?
If the product you want is out of stock, contact our customer service team. We’ll inform you of restock dates or offer an alternative solution, such as a refund or voucher.
Where can I find my order number?
Your order number is included in your confirmation email after purchase. If you cannot find it, contact our customer service team for assistance.
What if a product is defective or damaged?
We’re sorry if your product arrived damaged or faulty. Please email us at contact@yourwildforce.com with photos of the issue. Our team will resolve the problem quickly.
Can I return items after 14 days?
Returns must be shipped within 14 days. If this period has expired, please contact us—we may offer you an exchange or store credit as an alternative.
How long does a refund take?
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Returns are processed within 10 business days after we receive them.
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Refunds may take up to 3 additional days to appear in your bank account.
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You will receive a confirmation email once your refund is issued.
Business Contact
YOUR WILD FORCE
Vechtstraat 34-4
1078 RL Amsterdam
The Netherlands
📧 Email: contact@yourwildforce.com
Customer Service: Monday – Friday, 09:00 – 17:00 CET